# Repair the problem. Replace with a reason.

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Demonstration only. No installation or emergency service.



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 Repair Or Replace



REPAIR OR REPLACE

Repair the problem. Replace with a reason.

A draft, leak, or sticking sash is a starting point for an assessment—not an automatic order for new windows.




Illustrative scene • Generated imagery, not completed work







What are you noticing?






Clue

What to discuss

Decision to clarify





A draft near the edge

Weatherstripping, fit, and the installation joint

Could targeted sealing or adjustment help?



Fog between panes

The insulated glass assembly and its condition

Can the glass assembly be replaced separately?



Water staining or soft wood

Moisture entry and the surrounding wall

What is the source and extent of damage?



Sticking or poor locking

Hardware, alignment, movement, and frame condition

Is the cause a component or the whole opening?









Illustrative scene • Generated imagery, not completed work



Look beyond the visible mark.

Water near a window does not identify where it entered. Ask for an explanation of the likely source, what was inspected, and what remains uncertain. Painting over a mark or replacing a unit without resolving moisture entry can leave the underlying problem.

Photographs help document a concern, but they cannot establish concealed frame or wall condition. A site assessment should come before a fixed diagnosis.







Three levels of work




01

Component repair

Hardware, weatherstripping, a sash, or glass may be the right scope when compatible parts are available and the remaining unit is sound.



02

Insert replacement

A new unit fits within a retained frame. Ask about frame condition, reduced glass area, and how the existing installation will be evaluated.

Understand installation scope



03

Full-frame replacement

The old frame is removed. This exposes more of the opening and can involve trim, flashing, wall repairs, and finishing.

Compare installation methods








Ask for an explanation you can use


A useful recommendation connects the observed condition to the proposed work. Request photographs or observations, repair alternatives, exclusions, and a written allowance or approval process for concealed damage. Compare equivalent scope rather than the shortest quote.

For comfort concerns, the Department of Energy also recommends checking air leaks and weatherstripping. Replacement is one option within a broader home assessment.

Department of Energy: home energy checklist ↗


Questions to ask before choosing a provider



